About Server Racks Online
What is Server Racks Online?
Server Racks Online is a leading ecommerce store for data center equipment, specializing in server racks, network racks, server cabinets, enclosures, power distribution units, and cooling solutions. Our online catalog makes it easy for IT professionals and businesses to find the right racks and accessories for servers, networking, and enterprise IT infrastructure.
What if I can't find the product or solution I need?
Server Racks Online provides reliable server racks, network cabinets, and enterprise IT equipment for a wide range of data center and IT infrastructure needs. If you don’t see the exact product you need on our site, our experienced sales team can help you source unlisted products or recommend comparable solutions tailored to your requirements. For additional data center solutions, you can explore our sister sites, including KVM Switches Online for KVM switches and networking equipment, and 42U.com for enterprise IT solutions. With over 30 years of expertise as part of the DirectNET family, we’re committed to helping you find the right solution for your environment.
Which manufacturers does Server Racks Online partner with?
Server Racks Online partners with leading manufacturers to provide high-quality server racks, network cabinets, enclosures, and other data center equipment. We maintain vendor-independent guidance to help IT professionals and businesses select the right solutions for their data center, network, or enterprise IT environment. You can view all of our trusted manufacturers on our Brands page.
What types of server racks does Server Racks Online offer?
Server Racks Online offers a wide selection of server racks to meet the needs of any data center or IT environment. Our catalog includes open-frame racks, enclosed server cabinets, wall-mount racks, and more, all designed for reliable support, optimal airflow, and easy installation.
To find the perfect rack for your requirements, explore our Server Racks page, where you can filter by category, RMU, depth, width, features, color, and more. If you’d like expert guidance, our sales team of data center specialists can help you choose the right solution or recommend comparable options tailored to your setup.
How do I choose the right server rack size?
Choosing the right server rack size requires careful consideration of your current equipment, available space, and future growth. Start by understanding Rack Units (U), where 1U equals 1.75 inches of vertical space. Consider the space your servers, power equipment, airflow and cooling solutions, and accessories will occupy to ensure everything fits properly within your data center or IT space.
Don’t forget to factor in available floor or wall space, clearance for airflow, and weight capacity. Planning for future expansion is key — choosing a slightly larger rack today can save time and costs as your IT environment grows.
Explore our Server Racks page to filter racks by category, RMU, depth, width, features, and color, and find a solution that fits your needs. For expert guidance, our sales team of data center specialists can recommend the ideal rack for your setup and provide advice on equipment layout, future-proofing, and comparable options.
Account & Orders
How do I create/activate my account or reset my password?
Creating an account on Server Racks Online is quick and easy. Click Sign Up at the top of the site and fill out your information to start managing your orders and IT purchases. If you place an order without creating an account, your order details are saved to your email. You can later activate your account by assigning a password using our Assign A New Password page. Activating your account allows you to track orders, save favorites, and streamline future purchases whenever you’re ready.
If you already have an account but can’t log in, you can Reset Password to regain access. Simply follow the prompts to create a new password and securely access your account. This ensures you can continue managing your data center and IT infrastructure orders without interruption.
How can I track my order and what do the statuses mean?
You can track your order anytime by logging into your Server Racks Online account or activating it if you placed an order without creating one. The account will show a status label for each order, which represents the current stage of processing. Occasionally, customers may see a status and wonder if their order is moving — these labels are updated in real time to reflect our internal progress.
Verifying Order Details
Your order is being reviewed to confirm payment, check stock, verify shipping costs, and review any special requests. If we need information from you, we’ll reach out. Everything is moving — this step ensures accuracy and prevents delays.
Awaiting Vendor Assignment
Your order is waiting for the vendor to assign a ship date. Fulfillment hasn’t started yet, but the order is actively being managed. Most products ship directly from manufacturers, so timelines depend on their schedules.
Ship Date Assigned
A ship date has been confirmed, and your order is queued for shipping. Tracking information is typically available within 1–2 business days for in-stock items.
Backordered, Ship Date Assigned
Some items aren’t in stock yet, but a ship date has been assigned. Orders are fulfilled in the order received, and we will update you if anything changes.
Awaiting Fulfillment, Ship Date Assigned
Your order is in the fulfillment queue and tracking has been requested. Tracking info is usually provided within 1–2 business days.
Partially Shipped
Some items in your order have shipped while others are still pending. You’ll receive tracking for shipped items and updates on the remaining items as they become available.
Shipped
Your entire order has shipped, and tracking information has been sent. Fulfillment is complete unless there are unexpected issues.
Cancelled
The order was cancelled either by you or internally. Refunds or adjustments will be processed per policy.
If you have any questions about your order or aren’t sure what a status label means, our support team is here to help. We can confirm processing progress and provide guidance so you can be confident your order is on track.
Can I make a tax-exempt purchase?
Yes! Server Racks Online supports tax-exempt purchases for qualified customers. To make a tax-exempt purchase, email a valid tax-exempt certificate to customerservice@server-rack-online.com. You only need to send your certificate once, and we will keep it on file for future orders.
When placing an order, include your Tax Exemption ID in the shipping address field. You can place your order even if taxes still appear at checkout. Our support team will review your certificate and remove any applicable taxes before your card is charged. Please make sure the tax-exempt certificate reflects the shipping address on your order to ensure it can be applied correctly.
If you require that taxes not show before placing your order, you may reach out to our sales team for a customized quote.
If you have any questions about submitting your certificate or verifying eligibility, our support team is here to help.
Shipping & Delivery
Do you accept international orders?
All shipping destinations must be within the United States. Server Racks Online can accept billing information from international customers. If you are outside the U.S., please contact our support team for guidance on placing an order.
When will my product be shipped?
Delivery timing depends on the product and the shipping method you select at checkout. Since we partner with manufacturers for shipping, estimates may vary. Custom products or backordered items may take longer to ship.
Our support team will email you to confirm estimated delivery dates after your order is placed. You can also reach out to request an estimated delivery date through live chat or by emailing customerservice@server-rack-online.com.
Returns, Damages & Warranty
What if I need a return or replacement?
Server Racks Online accepts returns and handles damaged items according to our Return & Cancellation Policy. Returns may require a Return Merchandise Authorization (RMA) and are subject to policy terms including restocking fees and return windows.
If your item arrives damaged, or if you need to initiate a return or replacement for any reason, please follow the instructions on our Return & Cancellation Policy page or contact our support team to request an RMA.
Are products covered by a warranty?
Warranty coverage varies by manufacturer. Check the product page or included documentation for specific warranty terms. Our support team can also provide guidance if you need assistance with warranty claims.
Support & Resources
How can I get help choosing the right rack or other products?
Server Racks Online offers expert guidance from our sales engineers to help you determine the right solution. You can contact our experts to discuss your space, equipment, and future growth needs.
Additionally, the site features articles and buying guides with how-to tips, product recommendations, and planning advice to help you optimize your IT infrastructure.